GDPR, Privacy and Confidentiality.
Confidentiality- Will my counselling sessions be confidential? Will my privacy be respected? What are the exceptions?
We abide by and adhere to the British Association for Counselling and Psychotherapy Ethical Framework - link to most up to date ethical framework. As part of that framework, we practice clearly defined confidentiality with all of our clients. This means that you can speak to your counsellor knowing that your friends, your family, your work colleagues etc. will not be told what you have said in a counselling session – and neither will your counsellor's friends, family, work colleagues etc.
There are three exceptions to this: disclosures involving the Terrorism Act; disclosures of yourself as being a danger to others; disclosures which require your counsellor to act within their duty of care under the Children Act. Even in such cases, your counsellor will not break confidentiality without discussing the matter with you first. All BACP registered counsellors need to be in regular supervision and some of the material of the sessions would at times be discussed with a counselling supervisor, in an anonymous form, partly to ensure that you receive the best professional support possible in addressing your issues.
Any personal data provided by you At Your Side Therapy through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the General Data Protection Regulation for the purposes for which you have given consent, to provide the services you have requested.
Initial Assessment Appointments– At an initial appointment we ask about your current personal, social, medical and financial circumstances. We may also ask about your background and family history, as well as the issues which are affecting you now.
Other Forms – The information you give us on our forms (including all enquiry and application forms) may include your name, postal address, email address, phone number and other messages to us.
What do we use your information for?
We use information held about you in the following ways:
To provide clients with the professional counselling service requested from us.
To offer suitable counselling appointments.
To notify you about changes to your appointments and other changes to our services.
To seek feedback from you on your experience of counselling with us.