What is the cancellation procedure? What If I can't make my session?
Please contact the service as soon as possible if you can't make a session. This will allow your appointment to be rescheduled at a time which suits you.
If you cancel within 24 hours of the appointment, 50% of the session fee will be charged.
If you cancel within 12 hours of the appointment, 75% of the session fee will be charged.
If you don't attend your appointment then 100% of the session fee will be charged.
There is a range of valid reasons for cancelling an appointment. In order to be consistent with all clients, cancellation fees will only be waived in the event of a medical emergency requiring urgent professional treatment, a death in the family, or natural disaster.
If for any reason you are running late for your appointment please contact the service. Regardless of the time you arrive, your session will still finish at the booked time.
Counselling and Talking Therapies in Livingston West Lothian Bathgate & Lanarkshire with At Your Side Counselling.